Travel with passion. Travel with purpose. FINN Partners is looking for an Account Manager to join our UK Travel PR Practice. We are a multi‑award winning Practice that specialises in travel and tourism and has recently won PR Agency of the Year at The Travel Marketing Awards for the sixth consecutive year.
We put travel, tourism and lifestyle brands on the map.
As a global, independent, integrated marketing powerhouse that fuses unrivalled travel expertise with cross‑sector firepower & boutique service to help clients achieve growth, you will have all the benefits of working in a global agency combined with sector‑specific team mentality.
We are smart, passionate people on a mission to make a difference in the world.
Requirements
Minimum 3 years of travel trade experience with the necessary skills to manage a team responsible for a number of accounts. Specific experience in account management, marketing, trade industry relationships and other tourism promotional activities are desirable.
Key Skills
* Excellent internal and external communication particularly with the travel trade and promotional media
* Excellent contacts in relevant fields
* Ability to flexibly manage team workloads and priorities
* Excellent writing and presentation skills
* Problem solving skills and tenacious attitude
* Creative and fun approach to marketing
* Proactive, self‑motivated, resourceful and innovative team player
* A desire to learn and a self‑initiated approach to keeping up to date with industry progress
* IT skills including Excel, PowerPoint, Word, eMail Marketing, current Social Media and other Web 2.0 platforms.
General Attributes
* General business acumen
* Awareness of budgeting process and application of agency commission on bought‑in services
* Responsibility for checking accuracy and achieving quality standards in all self‑generated work and all client projects
* Attending industry events and networking sessions to raise both client and Brighter profile
* Accurate maintenance of office admin to ensure conformance to client contracts with particular focus on invoicing procedures.
Account Management
* General control of account servicing – identify areas that require additional support or funds.
* Brief third‑party suppliers and organise bought‑in services.
* Responsible for quality of written materials sent out on behalf of the agency.
* Research and contribution to marketing and activity, reviews and evaluations.
* Involvement in and awareness of representation strategy and associated activities including trade training.
* Full-spectrum project management from conception to delivery.
* Draw upon industry experience and research to develop, build and plan fiscal activities for annual budget proposals.
Relationship Management: Client Relations
* Delivery of approved action plans and work schedules for trade representation and promotional activity as client appropriate.
* Delivery of client monthly activity reports and ad hoc reporting.
* Regular liaison with clients to ensure work is progressing according to the planned programme.
* Planning and implementation of client activities within budget.
* Proactively research markets and client information in order to understand issues and operating environments.
Relationship Management: Trade Relations
* Specific responsibility for account management of the core Tour Operator accounts for each Destination client.
* Regular maintenance of trade contacts database.
* Liaise with the trade on a pro‑active and reactive basis, effectively building and maintaining relationships with key contacts in person and by telephone.
* Build effective relationships with target tour operators with a view to increasing client exposure and managing co‑op promotional campaigns.
* Involvement in the planning, management and delivery of trade training sessions for both tour operators and travel agents and other similar events.
* Constantly look for and seize promotional opportunities whenever possible.
* Plan all elements of and attend, support and represent clients at consumer & trade shows when required.
Relationship Management: Internal Relations
* Plan, organise and manage account executives (including any industry internship roles) and support staff in managing their day to day activities, maintaining quality control over workload produced by account executives as and when applicable.
* Awareness of account executive’s workloads and ability to prioritise workloads.
* Proactively identify any team issues and discuss resolution strategies with senior management.
* Communicate and work effectively within each client team and across the representation and PR functions.
* Acknowledge staff development needs and make recommendations for support and training programmes.
New Business
* Contribution to new business brainstorm sessions
* Driving new business research
* Active participation in producing and delivering pitch presentations / RFP solutions
* Development of new opportunities on existing business
Fast Track to Results
* 3+ years of public relations or journalism experience in travel, tourism and lifestyle. Agency experience is preferable.
* Excellent travel and hospitality knowledge
* Enthusiasm and a desire to be involved in award‑winning PR campaigns
* A nose for a great story
* Strong writing skills for varied audiences
* Ability to work in a fast‑paced environment
* A love of travel
* A passion for media
* Existing media and trade contacts in relevant fields
* Excellent writing and presentation skills
* Good attention to detail, organisation and confidence are all a must
* Resourceful and innovative
* Development minded, helping to coach and develop junior members of the team
* Team player
* IT whizz
* Strong commercial acumen
Benefits
* 25 days’ holiday plus 5 additional “summer days”, with the ability to carry days over
* Discretionary annual bonus
* Comprehensive medical, dental and life insurance
* Enhanced maternity leave
* Referral bonuses for hiring and new business
* Free breakfast and complimentary snacks
* Wellness subsidy
* Tax‑free Work from Home subsidy
* Hybrid working structure – flexible number of days in the office – minimum one
* Dog friendly office
Working hours are typically 9:00‑5:30 pm, Monday to Friday. Job may involve odd hours and late nights for photo shoots or events. International travel is expected for press trips and conferences. We offer a hybrid working structure that mixes WFH and WFO, with a modern office on Old Street for brainstorms, meetings and teamwork. Remote applicants are welcome and flexible working options are available.
Equality, Diversity & Inclusion Statement
We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We will make reasonable adjustments throughout the recruitment process – please let us know if you need any support.
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