A fantastic opportunity has arisen to join our Digital Services Systems Team as a System Administrator.
We are looking for someone with solid experience who can hit the ground running. This role requires a reliable, confident individual who can stand on their own two feet, use their initiative, and manage day-to-day responsibilities with minimal supervision.
As part of the Digital Systems Team at the Queen Elizabeth Hospital, you'll be providing essential operational support, administration, and assistance to colleagues using the CareFlow and BigHand systems. While you don't need deep technical expertise, you do need to be comfortable working independently, solving practical problems, and taking ownership of tasks from start to finish.
This is a great opportunity for someone who takes pride in their work, enjoys supporting others, and is ready to bring their experience into a role where they can make a real and positive impact. You will also have access to development opportunities and exposure to wider NHS initiatives as you grow.
Main duties of the job
The post holder will be part of the Digital Systems Team and will be involved in the day-to-day system management and maintenance of the Trust's Patient Administration System, and the Digital Dictation system. This includes managing user access requests, training, and giving support and guidance on all aspects of the systems.
You will play a key role in assisting with system upgrades, making sure full end-to-end system testing is completed. A flexible approach to working arrangements is required to meet service needs, which may include working evenings, early mornings and weekends if the project requires.
Experience of change management and delivering training programmes is essential. You must have good interpersonal and communication skills, as well as a sound working knowledge of acute NHS information systems, data collection and validation. Knowledge of NHS Data Flows and NHS Data Definitions would also be an advantage.
Job responsibilities
* Work with the CareFlow Systems Manager, Senior Systems Officer and system suppliers to manage the CareFlow and BigHand systems and associated functionality across the Trust, including developing / updating plans, monitoring and undertaking data quality exercises, highlighting any risks and issues, attending project team meetings, system testing and training.
* On a day-to-day basis act as system administrator for CareFlow and BigHand. Maintaining system security, providing advice and guidance, resolving software and system operational problems.
* Undertake and maintain system configuration to ensure availability of up-to-date and timely data items within systems.
* Preparation of documentation, e-learning and training guides associated with system upgrades. Schedule software installation into training and live environments following thorough testing, using standard test scripts.
* Liaise with the Trust's Digital Security Officer and Information Governance Officer to develop and maintain system security policies.
* Ensure all new system users receive adequate training and have appropriate system access levels to enable them to fulfil their role. Make certain all users complete and sign user access agreement documentation.
* Act as first and second line support for systems users, providing advice and guidance, resolving software problems where possible.
* Liaise with other digital teams for technical support and the roll-out of systems to new users and departments, and the resolution of hardware and networking issues.
* Liaise with system suppliers on software problems to ensure effective solutions where possible.
* Discuss and agree any planned system downtime with Change Advisory Board (CAB), system suppliers and all system users to ensure minimal disruption. Make certain all departments have robust back up arrangements to maintain adequate provision of services.
* Assist with the ongoing specification and implementation of Trust information systems.
* Attend the system user groups to share knowledge / experiences of other Trusts and identify areas of improvement / development.
Person Specification
* Extensive working knowledge of computer based and other types of information systems.
* Excellent communication, interpersonal and organisational and presentation skills.
* System development, implementation and management.
* Able to demonstrate recent interest in own personal development.
* Educated to degree level or equivalent experience.
* Awareness of the current NHS IM&T and modernisation agenda.
Skills and Knowledge
* Good working knowledge of CareFlow and Winscribe.
* At least 2 years of extensive operational working in a Trust department.
* Experience of creating and delivering training packages.
* Project Management PRINCE II.
* Agile Project Management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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