Company description:
ClearCourse
Job description:
Technical Support Lead (Payments / API / Incident Management)
Location: Reading
Competitive salary + benefits
ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used by 5,000+ merchants.
This is a high-impact role where youll work closely with Engineering, SRE, DevOps, Product and Operations to keep our platform stable and continuously improving as we scale.
What Youll Be Doing
* Lead and manage technical incidents and escalations
* Triage and prioritise support tickets with Dev/SRE/DevOps
* Investigate issues using Datadog, Postman, SQL, MongoDB
* Analyse API logs, JSON payloads and system behaviour
* Support merchant onboarding, transaction flows & payouts
* Build and improve incident processes, SLAs and playbooks
* Identify recurring issues and drive root-cause fixes
What Youll Bring
1. Strong experience in Technical Support or Incident Management
2. Background in payments (gateway, acquirer, card processing)
3. Soli...