Role
As a Customer Service Administrator, you will provide support across multiple communication channels, ensuring customers, partners, and internal teams receive timely and accurate assistance.
Essential Qualifications
* Previous experience in an administrative or customer service role.
* Excellent communication skills with a customer-focused approach.
* Strong organisational skills and the ability to manage multiple tasks.
* Experience working both independently and as part of a team.
* Confidence using IT systems, including Microsoft Office and CRM platforms.
* Experience with scheduling systems, databases, or dispatch tools (desirable).
* Familiarity with Salesforce or similar systems (advantageous).
Key Responsibilities
* Managing a range of administrative tasks across customer service channels.
* Handling both B2B and B2C enquiries, delivering a high standard of customer support.
* Supporting field operations by processing requests and ensuring accurate job completion.
* Coordinating consumables and assisting with internal processes relating to parts and services.
* Working closely with internal teams including Customer Care, Planning, and Operations to improve workflow efficiency.
* Maintaining accurate records using spreadsheets, CRM systems, and reporting tools.
* Supporting the timely dispatch of customer communications and operational updates.
Hours and Salary
Monday to Friday – 30 hours between 8 am and 5 pm – to be agreed with candidate.
25 days annual leave plus Banks (PR).
Excellent Pension, Parking on site, Progression and development opportunities.
About the Agency
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as a Recruitment Agency in relation to this vacancy. Please see our website for more details and jobs available.
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