Overview
Can you remain calm and focused at times of pressure?
Can you make quick decisions and multitask?
Do you want to make a difference to patient care?
We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Chelmsford. The successful applicant will be responsible for the deployment of emergency ambulance resources and support the delivery of a high level of clinical quality and the best possible patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.
Responsibilities
* Deploy emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories.
* Communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.
* Work as part of the wider control room team to support high levels of clinical quality and patient care.
* Remain resilient, professional and use good communication skills; work well within teams; be IT literate and experienced with computerised systems.
* Multitask and prioritise workloads to make quick decisions, often at times of pressure.
* Operate in a busy, dynamic environment where no two days are the same.
Qualifications and experience
* At least 2 years of experience in a customer-focused environment where you have prioritised and managed workload in a busy, challenging and fast-paced setting.
* Some awareness of equality and diversity; good geographical knowledge of the area; experience of working as part of a team.
* 5 GCSEs at grade C or above (or an equivalent qualification) including English.
* Ideally some understanding of the Ambulance Service/NHS; however, robust training, mentoring and support are provided to guide you through the role.
* IT literacy and experience with computerised systems; ability to remain calm and prioritise workloads.
Working patterns and environment
This role involves working a rotating shift pattern which covers days and nights including weekends and public holidays.
About EEAST
You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city nearby and the North Sea coast to the east. EEAST provides 24/7 urgent care across Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire, and fosters innovation to deliver the best possible patient care.
Equality, diversity and inclusion
We aim to represent and value the diversity of our local communities and encourage applications from under-represented groups, such as Black, Asian or other ethnic groups, individuals with a disability, and LGBTQ+ individuals who meet the criteria.
Work-life balance and flexible working
We support employees in achieving a balance between work and other priorities and welcome flexible working requests.
How to apply
For a thorough understanding of the role, please consult the attached Job Description and Person Specification. The document provides a detailed overview of the position.
* Step 1 - Read the advert and the Job Description and Person Specification (attached).
* Step 2 - Complete the Supporting Statement indicating how you meet each criterion in the Person Specification.
* Step 3 - Complete the online application and upload your statement. CVs are not accepted.
This advert closes on Monday 15 Sep 2025.
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