Technical Services Support Officer – Wokingham Day Rate: £140.69 Hybrid working Onrolling contract – Looking for a start asap Our clients Information Management and Technology (IMT) service is leading a major Technology Refresh Programme, replacing legacy devices and deploying Windows 11 across the organisation. IMT provides essential technology services, customer access, digital communications, business continuity and IT support for the Council. We are seeking an experienced Technical Services Support Officer to support the rollout of Windows 11 and assist with device replacement activities. Key Responsibilities Support the deployment of new PCs and Windows 11 across the Council Assist with Windows 11 in-place upgrades and provide helpdesk support Diagnose and resolve technical issues, escalating where necessary Deploy Windows 11 across multiple device models Prepare new devices, install applications and coordinate user handovers Maintain asset records and update the CMDB Provide professional, empathetic customer service and user guidance Contribute to project delivery and maintain IT knowledge base documentation Ensure adherence to Council standards on health and safety, equality and safeguarding This role is pivotal to ensuring a smooth and efficient upgrade of the Council’s IT estate and supporting business users through the transition. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency