Job Description
The Operations Excellence Manager at the EA2 hub level (UK, France, Benelux) will focus on driving excellence in the Order-to-Cash (O2C) process through comprehensive analysis, design, and execution. This role will also provide strategic and operational support for key projects, including S/4 HANA implementation, Last Mile optimization, and Customer Logistics enhancements.
Key Responsibilities:
* Process Analysis and Design: Conduct in-depth analysis of the O2C process to identify inefficiencies and design optimized workflows that align with business objectives.
* Project Support: Collaborate with cross-functional teams to support the successful execution of projects such as S/4 HANA migration, Last Mile delivery improvements, and customer logistics initiatives.
* International Hub Operations: Operate effectively within an international hub environment, managing interactions with stakeholders across the UK, Benelux, France, and external hubs such as ScriptHub and other international sites.
* Technology Integration: Leverage advanced technologies, including automation, data and process mining, S/4 HANA, EDI, and Celonis, to enhance operational efficiency and decision-making.
Qualifications
What Sets You Apart:
* Strong affinity for technology and its application in process optimization.
* Strong numerical and analytical skills
* Proven ability to work in a dynamic, international environment with diverse stakeholders.
* Expertise in process mining tools (e.g., Celonis) and enterprise systems (e.g., S/4 HANA, EDI).
* Excellent analytical, problem-solving.
* Excellent communication and interpersonal abilities. Multilingual spoken and written (English / French) is an advantage.
* High attention to detail and a methodical approach to tasks.
* Proficiency in SAP and Excel.
* Ability to work independently while collaborating effectively within a team.
* Resilience under pressure and a customer-focused mindset.
* Self-motivation and a proactive attitude.
Additional Information
* 37.5 hrs a week
* Role is officed based at our head office situated in Denham near Uxbridge
* Hybrid working is available with up to 2 days a week being available for home office
* Flexible benefits and services, childcare offers, medical services, employee discounts, various sports and health opportunities, on-site parking, catering facilities, access to local public transport, room for creativity, urban infrastructures, rural surroundings
We will also provide many opportunities for personal and professional development.