Contract Type: Permanent (Full-Time) Shift patterns: 40 Hours, Monday to Friday Location: Coleshill, B46 1TT DHL, an award-winning leading supply chain business is seeking a Customer Experience Team Member to play a vital role within their Customer Experience Team. WHAT DOES THE ROLE ENTAIL? As part of your normal duties, whilst maintaining excellent health and safety practices, you will: To manage and handle customer service queries via various of communication channels, for a number of contracts within the drinks industry. Identify and implement long term solutions to customer issues Answer inbound phone calls to ensure the department achieves the target performance Liaise with key contacts across the network to resolve customer queries Provide timely updates to customers in a professional and helpful manner Represent the customer in demonstrating excellent standards of customer service Support the network as required to ensure customers are clearly communicated to WHAT DO WE NEED FROM YOU? Excellent Communication Skills Customer Service Experience Ability to multi task Attention to detail Computer literacy WHY CHOOSE US? As well as competitive pay rates, you will be entitled to an award-winning range of benefits including: Free confidential 24/7 GP service Hundreds of discounts (including retail, childcare gym) Affordable loans & enhanced pension scheme 24/7 employee support service for you ( family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits OUR APPROACH TO DIVERSITY & INCLUSION We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers. DSCUKICF