Job Title
Airport Engineer
Location
Edinburgh Airport (and onboard support at London Heathrow Airport)
Shift Pattern
* 4 On 4 Off, 03:30-15:30 / 10:00-22:00
Role Overview
ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at London Heathrow Airport. This role is critical in providing on‑site support for the airport's passenger processing systems, ensuring seamless operation of all IT systems in line with contractual service level agreements.
Key Responsibilities
* Perform regular routine and preventative maintenance on IT equipment used for passenger processing, keeping all systems operational and efficient.
* Conduct floor‑walking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
* Respond to incidents and service requests received via the Global Service Desk and adhere to all service level agreements (SLAs).
* Troubleshoot and resolve issues related to airline host systems, connectivity and other critical IT components.
* Maintain excellent communication with colleagues and the Global Service Desk, providing timely updates on incident status.
* Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Requirements
* Proven hands‑on experience in IT support with strong knowledge of hardware and software.
* Effective communication skills, capable of liaising confidently with technical and non‑technical teams.
* Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents.
* Strong customer‑service orientation, ensuring all interactions are professional, courteous and solution‑focused.
* Good working knowledge of Microsoft Desktop Software and related tools.
* Understanding of network protocols, server hardware and IT configurations; relevant qualifications or certifications desirable.
* Full UK driving licence required for travel between sites.
* Clear and accountable 5‑year employment history necessary for security clearance.
About ESP Global Services
ESP Global Services is a leader in providing custom 24/7 IT support solutions to the aviation industry. Our dedicated service delivery team provides seamless day‑to‑day support via on‑site engineers, responsive visiting engineers and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.
Why Join Us?
* Work in a critical and fast‑paced environment with opportunities to make an immediate impact at a major international airport.
* Be part of a supportive and collaborative team committed to professional development and innovation.
* Competitive compensation including shift allowances and a comprehensive benefits package.
* Career growth opportunities within a leading IT support provider in the aviation sector.
Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.
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