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Dental Software Support Specialist, doncaster col-narrow-left
Client: GreatLab
Location: doncaster, United Kingdom
Job Category: Other
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EU work permit required: Yes
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Job Views: 3
Posted: 10.06.2025
Expiry Date: 25.07.2025
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Job Description: Location: Remote
Ideally located in the Midlands.
Job Type: Full-time
Travel Required: Occasional (events, internal training)
Start Date: ASAP
Onboarding: In-person onboarding and mentoring at our Setúbal office in Portugal .
This role will require in-person training with the team in Portugal and would require relocation for training for approx 3 months. All transport, out of pocket expenses and accommodation will be covered.
About Us
We’re building cutting-edge software that powers dental laboratories —helping them simplify operations, deliver high-quality work, and stay ahead in a demanding industry. Our platform helps labs manage cases, organize workflows, and serve their dentist clients more effectively.
We’re hiring a Dental Lab Technical Support Specialist to help lead the way in supporting our users. This is a unique opportunity for someone with a dental background who’s ready to grow into a leadership role in a tech company.
Your Role
This is more than just a support role. You’ll play a key part in shaping the way we help dental labs succeed. In addition to handling day-to-day support requests, you’ll take ownership of building and expanding our Help Center through making videos, tutorials, improving documentation, and helping design scalable support processes.
We’re looking for someone who’s ready to step up—not just to help users, but to help build a support function that scales as we grow. If you have a background in dental (especially lab or front-desk experience), love working on a computer, and are ready to take initiative, we want to hear from you.
Responsibilities
Provide day-to-day technical support to dental lab customers using our software
Manage incoming support requests using a CRM/ticketing system (e.g. Zendesk, Intercom)
Record helpful video walkthroughs and short tutorials (camera-facing)
Deliver live training and onboarding sessions for new users
Build and maintain our Help Center and documentation—articles, FAQs, videos, and more
Improve support workflows, identify common issues, and propose scalable solutions
Act as the bridge between users and our product team—sharing feedback and opportunities
Work two days per week with slightly later hours to accommodate support for US-based clients
Help shape our internal support processes as we continue to grow
Help clients onboard & get started with the system
Requirements
Experience in a dental company or in a dental reception/admin role
Strong computer skills, with experience using CRM and ticketing systems
Clear, friendly communication skills— English only (written and spoken)
Comfortable being on camera for support videos and onboarding sessions
Able to work later hours two days a week to support users in different time zones (US)
Eager to take ownership, improve processes, and grow with the role
Organised, dependable, and proactive in solving problems
Bonus Mindset (Not Mandatory, but Valued):
You want to grow into a leadership role —taking ownership of support systems
You’re excited by the idea of building structure and documentation from the ground up
You enjoy helping others feel confident with technology
What We Offer
A clear path to grow into a leadership role in support or product enablement
Full training and mentorship from a supportive, mission-driven team
Hands-on role in a fast-growing European dental tech company
Occasional travel to events and team retreats
The chance to help shape the support experience for labs around the world
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