JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
The Holiday Inn Blackpool & Marco's New York
Italian Restaurant, an IHG Hotel opened in April 2024. This brand new
four-star hotel is part of a wider regeneration project for Blackpool including
retail units and improved public transport links, with a new tram terminal, all
within the Talbot Gateway central business district. The hotel boasts 144
bedrooms, 3 meeting rooms and well renowned restaurant Marco Pierre White New
York Italian, with independent street access.
As Guest Services Manager F&B at the Holiday Inn Blackpool, you will be responsible for the day-to-day service running of food & beverage throughout the hotel. Driving service in both the restaurant and bar and leading the team on the floor.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Stream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF THE GUEST SERVICES MANAGER F&B AT THE HOLIDAY INN BLACKPOOL
* Lead and motivate the food
& beverage team in delivering excellent, personalised guest service
* Create a welcoming environment
in all food & beverage outlets, fostering a culture of great service
* Collaborate with all hotel
departments to ensure a seamless coordination between food & beverage
service and overall guest service within the hotel
* Manage daily staff rotas,
ensuring adequate staffing levels across all food & beverage outlets,
whilst also supporting the team in their own work-life balance
* Manage departmental
recruitment needs, collaborating with HR when required
to ensure adequate staffing levels throughout the year
* Work closely with the senior leadership
team to ensure effective departmental communication
* Conduct regular team meetings
to communicate expectations, updates and operational goals
* Collaborate with the Head of
Food & Beverage and senior leadership team to conduct performance reviews,
identifying training needs and facilitate ongoing development opportunities
* Lead by example and work
collaboratively with the senior leadership team to drive initiatives to promote
employee engagement, retention and morale that foster a positive working
environment for all team members
* Monitor feedback from guests
and implement improvements to service and operations as needed
* Contribute to the success of
the Marco Pierre White brand by ensuring brand standards are adhered to by the
food & beverage team
* Conduct duty management
responsibilities and act as hotel ambassador, with a full understanding of
hotel and brand standards in all areas of the hotel operation
WHAT WE NEED FROM YOU
* Proven experience within and F&B background, ideally within a hotel environment
* Strong leadership skills with the ability to
motivate, train and manage a diverse team
* Excellent communication, organisational, and
time management skills
* A sound knowledge of food & beverage, with
a passion for delivering exceptional service
* Strong financial acumen, with experience of
managing budgets and achieving revenue targets
* Proficiency in point-of-sale systems, on-line
booking channels and inventory management tools
* Experience in performance management, including
conducting regular team meetings, appraisals and providing constructive
feedback to the team
* Ability to handle guest feedback and complaints
professionally, ensuring prompt resolutions to any issues
* A thorough understanding of health & safety
regulations and food safety standards
* Flexibility with working hours which will include
evenings, weekends and public holidays, as needed by the business
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.