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Senior Pensions Administrator (Fixed term Contract for 6 months), Exeter
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Client:
Equiniti
Location:
Exeter, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f47a4d288498
Job Views:
9
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Management Level
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
Our vision is to be the leading global share registrar, offering complementary services to our clients. We value TRUST, COLLABORATION, and continuous IMPROVEMENT, which are the foundations of our success. There has never been a better time to join EQ.
As a senior team member, you will provide efficient, accurate, and friendly service to colleagues and customers. You will support your team, identify process improvements, and demonstrate initiative, judgment, and confidence. The successful candidate will have a strong understanding of pensions legislation, regulatory, and HMRC requirements. You will also take on additional responsibilities such as training, coaching, and representing the team on projects.
Business Functions:
Equiniti supports UK’s top brands and public sector organizations in managing complex, regulated administration covering pensions, payroll, and payments. Our services are mission-critical but not core to our clients’ operations, enabling them to focus on their priorities. We support eight million pension scheme members and pay three million people over £21bn annually. We work with major pension schemes including the NHS and Armed Forces Veterans.
Core duties and responsibilities:
* Providing administration services to customers, meeting Service Levels and quality targets.
* Completing, checking, auditing casework, and providing feedback, coaching, and training to colleagues.
* Engaging with client contacts to resolve complex customer enquiries using pension knowledge.
* Providing technical guidance to the team, offering swift support, and identifying process improvements to enhance output and customer service.
Skills, Attributes, and Behaviour:
* Minimum of 12 months of senior pensions administration experience.
* Excellent attention to detail and ability to follow processes and procedures.
* Strong communication skills (written and oral) with a focus on customer service.
* Proven track record of quality, timely delivery, and strong numeracy and literacy skills.
* Ability to develop positive working relationships.
* Strong IT skills and willingness to learn new systems.
What We Offer
* Save For Your Future - Equiniti Pension Plan; company matches contributions up to 10%
* Long Term Incentive Plan (LTIP) – Opportunity to benefit from company success if sold profitably.
* Health and Wellbeing – Employee Assistance Programme, life assurance at 4x salary, and optional enhanced cover.
* Employee discounts – Cashback and discounts at high street stores via EQ Wins Platform.
* Flexible Benefits – Purchase benefits like gadgets, travel insurance, and more through our flex plan.
* Time Off – 28 days holiday plus bank holidays, and 2 volunteer days annually.
* Recognition – Equiniti ICON awards for exceptional contributions.
We are committed to equality and encourage applications from all individuals regardless of age, disability, gender, sexual orientation, race, religion, or marital status.
Please note employment is subject to pre-employment screening, including activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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