We are seeking a Sales Support Administrator to join a busy customer support team. The company is a leader in supplying industrial, commercial, and office equipment to businesses for over 50 years.
Hours
Monday to Thursday 8.30am - 5pm, Friday 8.30am - 4pm
The Role
Reporting to the Sales Support Team Leader, you will deliver excellent service to internal and external customers, ensuring orders and quotations are processed quickly and accurately.
Key Responsibilities
1. Process orders from new and existing customers
2. Create quotations for customers based on their requirements
3. Receive incoming telephone calls and webchats from customers
4. Update and maintain accurate records on our database
5. Provide relevant information to customers regarding their orders
6. Be aware of promotional activities to optimize sales
7. Perform ad hoc duties as required
Competencies Required
1. Excellent telephone manner and written communication skills
2. Proficiency in Microsoft Word, Excel, Outlook, and Teams
3. Attention to detail, accuracy, and flexibility in customer service
4. Organized and reliable team player
5. Knowledge of AX2012 (training provided) is advantageous
Candidate Profile
1. Team player and good listener
2. Ability to share success and support team members
3. Optimistic and professional attitude
4. Confident in dealing with customers
5. High standards of communication skills
6. Energetic, enthusiastic, well-organized, and reliable
7. Benefits include 26 days holiday, bank holidays, long service days, hybrid working, schemes, parking, healthcare, and more
Application
To apply, please submit your latest CV. We will be in touch in due course.
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