SMT GB Stonehaven, Scotland, United Kingdom
Overview
We are looking for a Field Service Engineer to report into our Stirling depot. This role covers North East Scotland and focuses on delivering first-class service to internal and external customers. You will actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing
* Service and repair Volvo construction equipment or miscellaneous equipment
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
* Work in line with quotations and time guides, highlighting to management where additional work may be required
* Ensure software updates are installed as new versions are released
* Complete tablet inputs, electronic reports and timesheets in real time, providing comprehensive details of the work undertaken
* Order parts for your work as necessary and return parts in a clean condition at the time of job completion
* Able to work overtime as required and to honour reasonable call-out requests
* Attend any relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (e.g. NVQ 3/C&G)
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS
* Ability to communicate efficiently with colleagues, management and customers
* Work with a cost-conscious mindset to ensure maximum profitability
* Ability to problem-solve and high level of diagnostic skills
* Confident using computer systems and Outlook
* High levels of attention to detail
* Conscientious in all aspects of the job
* Highly responsible, reliable, honest and trustworthy
* Ability to understand technical literature/systems
* Located within 20 miles of Aberdeen
Desirable
* Experience of welding and fabrication
Benefits
* Health and wellbeing benefits including a Health Cash Plan, Free Physio Access, 24/7 GP Service, and additional Health & Wellbeing support
Taking Care of You
* Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade
* Free Physio Access - Speak to a physio by phone or video
* 24/7 GP Service - Private GP access anytime
* Additional Health & Wellbeing Support and benefits
Life Outside of Work
* Enhanced Sick Pay - Extra support when you're unwell
* Family Leave - Enhanced maternity, paternity and adoption leave
* IVF Support - Paid time off for treatment and appointments
* Retirement Support - Bonuses and phasedown days when it’s time to retire
Financial Extras
* Pension - Company contribution matching up to 5%
* Car Leasing - Salary sacrifice schemes through Tusker or Octopus
* Cycle to Work - Save on a new bike and accessories
* Discounts Platform - Save on groceries, holidays, shopping and more
Feeling Part of the Team
* Refer-a-friend bonus, long service awards, volunteering day, Christmas shutdown, and involvement through Employee Council, Social Committee, and Caring, Daring, Sharing awards
Seniorities and Employment
* Seniority level: Associate
* Employment type: Full-time
* Job function: Other
* Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at SMT GB by 2x. Get notified about new Field Services Engineer jobs in Stonehaven, Scotland, United Kingdom.
#J-18808-Ljbffr