Job Title: Customer ServiceAdministrator
Hours: Mon Fri 8.30am 5.00pm with one day on rotation finishing at 4.00pm
Salary: £25,000 per annum
Location: Staveley, Chesterfield
Responsible to: Office Supervisor
Main Purpose: Responsible for all aspects of administration, dealing with customers and answering telephone calls. Full training will be providedupon joining the business.
Main tasks and duties
Working within a busy office environment in a customer service role Must be able to work well in both an individual & with a wider team setting.
Effectively deal with customers at all levels, both internally & externally in both verbal and written formats.
Provide a high level of customer service to your customers.
Manage own workload within a busyofficeenvironment
Deal accurately and efficiently with all types of customer enquiries, keeping all key stakeholders fully informed throughout the process.
Fully investigating any issueson customer orders& reportingto upper management.
Ability to make sound commercial decisions where needed.
IT literate Microsoft office packages.
To be flexible & adaptable approach to the role and have the ability to assist wider team where necessary.
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