Tenancy Support Officer (Asylum & Refugees)
đź“Ť Trafford | đź•’ Temporary | đź’Ľ Band 5
Our client is looking for a compassionate, motivated Tenancy Support Officer to join our team supporting asylum seekers and refugees to establish safe, stable, and independent lives within our communities.
About the Role
As a Tenancy Support Officer, you will play a vital role in supporting vulnerable individuals and families, helping them:
* Maintain their tenancies
* Develop independent living skills
* Integrate into mainstream society
You’ll manage a caseload of asylum seekers and refugees, delivering holistic, person-centred support and working closely with partners including the Home Office, housing providers, and community organisations.
Key Responsibilities
* Provide tenancy-related and practical support to asylum seekers and refugees in their own homes
* Complete support assessments, develop holistic support plans, and carry out regular reviews
* Support individuals and families with housing, benefits, health, employment, and English language access
* Facilitate transitions from supported accommodation into independent living
* Work collaboratively with internal teams, external partners, and key stakeholders
* Promote customer engagement, community involvement, and tenancy sustainment
* Coach and empower clients to manage life skills such as rent, budgeting, health, and wellbeing
* Contribute to homelessness prevention and wider council objectives
About You
We’re looking for someone who is empathetic, resilient, and passionate about supporting vulnerable communities.
* A recognised Level 4 qualification or equivalent experience (plus around 2 years in a similar role)
* Experience delivering homelessness prevention, resettlement, or housing-related support
* Experience working with vulnerable customers, including those with complex needs
* Strong knowledge of homelessness legislation and safeguarding frameworks
* Excellent communication, assessment, and report‑writing skills
* The ability to work under pressure, manage a caseload, and prioritise effectively
* Confidence working with partner agencies and multi‑disciplinary teams
Essential
Access to a car or the ability to travel across Trafford and Greater Manchester using public transport.
Why Work With Us?
* A strong focus on health, wellbeing, and work‑life balance
* Access to learning, development, and progression opportunities
* The chance to make a genuine difference to people’s lives every day
* A supportive, values‑led working environment
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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