Job Title: Collections Advisor Location: Customer & Communities – Neighbourhoods – Income Services Hours: 36.25 hours/week Contract: Fixed-term (until March) We’re looking for a Collections Advisor to manage debt collection, payment arrangements, and financial support for tenants. If you're proactive, a strong communicator, and can handle sensitive financial matters, this role is for you. Collections Advisor Key Responsibilities: Debt Collection: Manage arrears, recharges, and sundry debts from tenants and former tenants. Customer Outreach: Make outbound calls to discuss payment plans and negotiate solutions. Data Management: Maintain accurate records in housing systems and financial databases. Team Support: Collaborate with Income Officers and Rent Accounting teams to ensure timely collections. Financial Support: Raise awareness of financial inclusion programs and refer to support services. Campaigns: Contribute to income collection projects and initiatives. Collections Advisor Requirements: Customer Service Experience, ideally in debt collection or a similar role. Strong Communication Skills for managing sensitive financial situations. Numeracy and accuracy in handling financial data. Problem-Solving Ability to assess situations and find effective solutions. Tech Skills: Proficient in Microsoft Office; experience with housing management systems is a plus. Collections Advisor Personal Qualities: ...