WYSIWYG COMPUTERS LIMITED
Chatham (ME4 6BB)
Closes in 2 days (Sunday 5 October 2025 at 11:59pm)
We are a small Managed Services Provider seeking a passionate 1st Line Support Apprentice. This role offers hands-on experience in IT support, including customer issue triage, system improvements, and installations. We provide comprehensive training, career growth opportunities, and regular social activities.
Training course Information communications technician (level 3)
Hours: Mon: 09:00 -17:30, Tue: 09:00 – 17:00, Wed: 09:00 – 17:00, Thur: 09:00 – 17:00, Fri: 09:00 – 17:00, 35 hours 30 minutes a week
Start date: Monday 13 October 2025
Duration: 1 year 6 months
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your duties will include:
* Daily Support: Triage customer issues and queries via our ticketing system and phone calls. Assign tickets to yourself and escalate when necessary. Diagnose and troubleshoot issues before resolving remotely and occasionally through site visits.
* System Improvements: Work with senior staff to plan and implement system-wide improvements for both internal and customer systems.
* Installations: Install new computers for customers, following their individual specifications. Both manual installation and remote automated.
* Advanced Tasks: Get involved in more complex tasks such as server installations, cloud service, and 365 platform migrations and improvements.
Where you'll work
7-8 New Road Avenue, Chatham, ME4 6BB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IPS INTERNATIONAL LIMITED
Training course
Information communications technician (level 3)
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* Apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades, either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Requirements
GCSE in Maths and English (grade 4/C and above), GCSE in ICT (grade 5 and above)
Skills
* Trouble Shooting Skills
* Process Driven
We are an equal opportunities employer and welcome applications from all qualified candidates.
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