* Salary £18,385 per annum plus additional benefits.
* 25.5 hours per week.
* (Full-time salary equivalent - £26,677)
* Permanent Role.
* Location: Home-based with occasional travel to the office in Dorchester DT1 2PJ or Williton TA4 4RF, therefore easy commutable distance from either office would be advantageous.
* The closing date for applications: 26.05.26 (midday)
Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
Role
We are seeking a customer-focused, highly motivated, and approachable Customer Care Advisor with excellent relationship-building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your responsibilities will include assessing and understanding customers’ requirements and consistently delivering exceptional service experiences that upholds our vision of creating great homes together.
What you take care of
* Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs.
* Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system.
* Using IT systems to provide solutions and help answer queries.
* Liaising with contractors and wider work colleagues and partners.
What you need to be successful
* Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.
* IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.
* Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need.
* Act calm under pressure and spot trends – role modelling what great customer experience looks like.
* Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge.
* Full training will be provided (Training will take place on site and virtually).
Applicants with transferable skills are encouraged to apply.
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