Resident Services Manager - Single Family Housing
The organisation
We are partnering with a well-backed residential property business operating within the Build-to-Rent sector, with a specific focus on Single-Family Housing. The organisation is growing at pace, supported by long-term investment, and is committed to creating well-managed neighbourhoods rather than short term tenancies.
With an expanding UK portfolio, the business offers stability, clear direction, and the opportunity to contribute to the success of professionally managed family homes.
The role
As Resident Services Manager, you will take responsibility for a Single-Family Housing portfolio in the North East, reporting into the Head of Resident Services. This role blends property, estate, and tenancy management, with resident experience at its core.
You will act as the primary point of contact for residents and contractors, ensuring homes are well maintained, communities operate smoothly, and service standards are consistently met. The Resident Services Manager will also support new home mobilisation and handovers, working closely with internal construction and maintenance teams.
Key responsibilities include:
1. Managing the lettings lifecycle, including viewings, tenancy agreements, check-ins, and check-outs.
2. Acting as the main point of ...