Overview
At DUSK, we pride ourselves in offering our customers the highest standard of customer service. We’re passionate about the products we have to offer and our business goals.
To be successful in this role, you must be motivated, caring, and have a passion for delivering great service and building relationships with our customers and colleagues.
You will be a key part in how DUSK is represented and must be passionate about our perception and success.
Responsibilities
* Independently respond to customer queries over different points of contact to a high quality.
* Work towards consistent productivity levels to align with the team, whilst handling complex queries and customer complaints.
* Accurately follow internal processes and identify issues when they arise.
* Being organised and confident in mailbox management and multi-tasking.
* Take full ownership of customer queries from initial contact through to resolution, ensuring customers feel supported throughout the process.
* Having great product knowledge to inform new, potential customers of the specific details.
* Work collaboratively with the wider Customer Experience team to ensure consistent service and efficient resolution timeframes
Skills
* Basic IT/Microsoft Office, communication and writing skills are crucial
* Ability to respond clearly, professionally and with empathy to customers
* Attention to detail, problem solving, and organisation are essential
* Ability to follow instruction easily in a fast-paced environment, whilst handling challenging customer queries.
* Initiative to work independently on new ideas, processes and administrative tasks
* Passion to work collaboratively on new ideas within a team.
* Desire to identify issues and solve problems efficiently.
* Maintain a straight-forward approach to new challenges.
Behaviours
* A DUSK brand ambassador that is passionate about the businesssuccess and reputation
* A passion to help customers and colleagues, demonstrating patience and compassion
* Maintain a positive can-doattitude and abilityto make light of difficult situations
* Willingness to muck in with all duties when required.