We are seeking a diligent and proactive Temporary Customer Service Administrator to support our client's busy customer service department within the energy and natural resources industry. The successful candidate will have a strong focus on providing an exceptional customer experience and resolving customer queries as well as ad-hoc duties.
Client Details
Our client is a large organisation within the energy and natural resources industry and they are looking for an experienced Temporary Customer Service Administrator to join their Salford team.
Description
As a Temporary Customer Service Administrator you will:
Handling customer enquiries and complaints through phone, and email.
Updating and maintaining customer records in the company database.
Develop, maintain and update Customer database for all relevant customers when in contact.
Manage, maintain and update Application register for the relevant customers.
Assisting customers with the application process, answering any queries regarding this.
Manage a busy customer email inbox, responding to queries within SLA's.
Please note offer of employment is subject to a successful Basic DBS check.
This role is a fully office based role, and no hybrid working can be offered.
Profile
A successful Temporary Customer Service Administrator should have:
Excellent communication skills - written and verbal
Customer facing / customer service orientation
Ability to plan and organise
Attention to detail and accuracy
Good computer skills
experience of Microsoft Office Suit essential (Word, Excel, Outlook, Explorer, PowerPoint)
experience of SAP beneficial
Ability to prioritise works
Ability to work as part of a team but also act independently as required
Job Offer
In return, our client can offer:
Free on-site parking & close to public transport links
Competitive hourly rate & weekly pay
6 month temporary role with the possibility of going perm
Immediate start pending successful compliance checks