Job Summary
Incommunities are currently recruiting 4 new Customer Service Advisors to join their team! They are looking for individuals who are passionate about delivering excellent customer service and always putting our customers first. This is an integral role within the business as you will be the first point of contact for our customers and it's important to us that they receive a first class service and their needs are met. This role provides great career opportunities and access to our bespoke training programme to ensure you are fully equipped to answer all of our customers queries.
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Main Responsibilities
As the first point of contact to our customers, you will be responsible for providing a range of advice and services with the goal of resolving queries on the first call and reducing the need for customers to call back, speak to another person or be passed to a different department.
Essential Skills
•A self-starter and team player
•A strong team player, adaptable to change as the role and business develops to continually meet the needs of our customers
•Confidence dealing with customer enquiries, compliments, and complaints
•Someone who can maintain a professional manner and build rapport quickly
•Excellent communication and interpersonal skills
Training Provided
Yes