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The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. You will also:
1. Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions, giving advice on our products, recommending items, or offering a basket—small gestures that make a difference.
2. Get to know our in-store offers and schemes and promote them to enhance customer experience.
3. Ensure the store runs smoothly by managing product displays, providing excellent service at the tills, or assisting with stock in the stock rooms.
4. Collaborate with team members to maintain a clean and presentable store environment.
5. Receive award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
1. Full training is provided, and we are looking for people who:
2. Excel in a fast-paced, varied environment.
3. Communicate and listen effectively.
4. Enjoy working as part of a team and promoting collaboration.
5. Understand that small gestures can significantly impact customer interactions.
6. Take pride in representing the Boots brand and helping customers find the best products for them.
It would be great if you also have
These are desirable but not essential skills or experience. We welcome applications from candidates who do not meet these criteria:
* Experience in customer care and delivering excellent service (not essential).
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity, paternity, and adoption leave pay, plus a gift card for expecting or adopting parents
* Flexible benefits scheme
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
Additional benefits are available to suit your needs. Find out more at boots.jobs/rewards. Please note that salary estimates on third-party sites are not endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive workplace for all. Together, we change for the better.
What's next?
If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time and job share options. We also provide reasonable adjustments during the application and interview process to support your needs.
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