Service advisor

Service Advisor Required in Guilford for Car Dealership

Pay: £34,000 Basic + Bonus (OTE £42,000) Hours: Monday - Friday 8 - 6, Saturdays on a Rota BasisCareer Development and Progression Opportunities

Service Advisor required in Guildford for a main car dealership. This is an exciting opportunity to join our client’s aftersales team, deliver a first-class customer experience, and help maximise workshop profitability through effective service planning and service sales.

Benefits:

Competitive basic salary of £34,000 per year with bonus potential

OTE of up to £42,000 (based on performance)

Structured Monday to Friday hours with flexible late finish and rota-based Saturday shifts

Clear career development and progression opportunities within the aftersales department

Company pension and life insurance

Employee discount and referral programme

Cycle to work scheme and store discount

Sick pay and additional colleague benefits

Duties:

Welcome customers and their vehicles professionally, confirm requirements, and take full responsibility for the vehicle during the visit

Plan and schedule work to support a full workshop capacity and meet customer expectations

Monitor the flow of work into the workshop, liaising with workshop control to keep jobs moving to time

Ensure repair orders are raised, processed, and completed in line with established guidelines and standards

Keep customers fully informed on changes, including costs and expected completion times or dates

Manage accurate and timely invoicing, ensuring job extensions are properly authorised and recorded

Oversee vehicle presentation, including washing and vacuuming before handover

Provide a thorough vehicle handover, explaining invoices clearly and advising on future requirements

Take responsibility for subcontracted repairs, ensuring quality standards are met

Ensure warranty and goodwill authorisations are handled strictly in accordance with manufacturer guidelines

Maintain excellent housekeeping standards and support a safe working environment across front and back of house service areas

Requirements:

Proven experience in an aftersales environment, including customer-facing service support

Experience working as an Automotive Service Advisor is essential for this role

A strong record of maximising workshop profitability through effective scheduling and service sales

Confident communication skills with the ability to build rapport and manage expectations

Immaculate personal presentation and professionalism, aligned with a premium brand

Full UK driving licence

You will play a key role in shaping the aftersales experience for every customer in Guildford, Surrey. Find out how you can take the next step in your career with this rewarding Service Advisor opportunity by learning more today.

Contact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Guildford and Surrey, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.