Posted: 19 June
The role
Service Advisor Required in Guilford for Car Dealership
Pay: £34,000 Basic + Bonus (OTE £42,000) Hours: Monday - Friday 8 - 6, Saturdays on a Rota BasisCareer Development and Progression Opportunities
Service Advisor required in Guildford for a main car dealership. This is an exciting opportunity to join our client’s aftersales team, deliver a first-class customer experience, and help maximise workshop profitability through effective service planning and service sales.
Benefits:
Competitive basic salary of £34,000 per year with bonus potentialOTE of up to £42,000 (based on performance)Structured Monday to Friday hours with flexible late finish and rota-based Saturday shiftsClear career development and progression opportunities within the aftersales departmentCompany pension and life insuranceEmployee discount and referral programmeCycle to work scheme and store discountSick pay and additional colleague benefitsDuties:
Welcome customers and their vehicles professionally, confirm requirements, and take full responsibility for the vehicle during the visitPlan and schedule work to support a full workshop capacity and meet customer expectationsMonitor the flow of work into the workshop, liaising with workshop control to keep jobs moving to timeEnsure repair orders are raised, processed, and completed in line with established guidelines and standardsKeep customers fully informed on changes, including costs and expected completion times or datesManage accurate and timely invoicing, ensuring job extensions are properly authorised and recordedOversee vehicle presentation, including washing and vacuuming before handoverProvide a thorough vehicle handover, explaining invoices clearly and advising on future requirementsTake responsibility for subcontracted repairs, ensuring quality standards are metEnsure warranty and goodwill authorisations are handled strictly in accordance with manufacturer guidelinesMaintain excellent housekeeping standards and support a safe working environment across front and back of house service areasRequirements:
Proven experience in an aftersales environment, including customer-facing service supportExperience working as an Automotive Service Advisor is essential for this roleA strong record of maximising workshop profitability through effective scheduling and service salesConfident communication skills with the ability to build rapport and manage expectationsImmaculate personal presentation and professionalism, aligned with a premium brandFull UK driving licenceYou will play a key role in shaping the aftersales experience for every customer in Guildford, Surrey. Find out how you can take the next step in your career with this rewarding Service Advisor opportunity by learning more today.
Contact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Guildford and Surrey, today to discover more about this fantastic opportunity.
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