Complex Needs Practitioner £27,341 – £29,500 per annum Permanent ,full-time (37 hours per week) Solihull Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. About the Role We are looking for a passionate and motivated Complex Needs Practitioner to join the Solihull Integrated Addiction Service (SIAS), delivered in partnership with Aquarius Action Projects and partner organisations. This is an exciting opportunity to support adults affected by substance use and gambling, helping them make positive changes and achieve improved outcomes. As a Complex Needs Practitioner, you will work across a variety of settings, providing person-centred support to individuals with complex needs. You will empower clients to address substance misuse issues, reduce risk, build resilience and move forward in recovery. Working closely with partner agencies and professionals, you will play a key role in delivering high-quality, compassionate support within the local community. Key Duties Provide person-centred support and interventions to adults affected by substance use and gambling Work with clients to develop and review recovery and support plans Carry out assessments, risk assessments and ongoing case management Support clients to reduce harm, improve wellbeing and achieve positive outcomes Build effective working relationships with voluntary and statutory agencies, health professionals and partner organisations Maintain accurate and up-to-date records in line with organisational and contractual requirements Deliver support across a range of community and service delivery settings Promote safeguarding, confidentiality and professional boundaries at all times Contribute to a positive and collaborative team environment About You Have an understanding of drug, alcohol, offending and health-related issues Hold a qualification in health and social care, youth and community work or a related field (NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling or Addiction Studies), or have relevant experience within the substance misuse field and willingness to work towards an NVQ Level 3 qualification Have experience supporting adults within an addictions or complex needs setting Be confident engaging with clients from a range of backgrounds and in different environments Have experience liaising with voluntary and statutory agencies and healthcare professionals Possess strong communication, organisation and record-keeping skills Be competent in Microsoft Office and maintaining accurate case records Have a flexible and proactive approach to supporting clients and service delivery Be committed to confidentiality, safeguarding and delivering compassionate, recovery-focused support What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package: 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3× annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days’ annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk Closing Date: 2026-06-05 Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice various brands including, ‘Richmond Fellowship’ or ‘Aquarius’ (our subsidiary charity in the Midlands). Aquarius Aquarius is a subsidiary of Waythrough. Aquarius is a Midlands-based charity supporting individuals to overcome the harms caused by drugs, alcohol and gambling. Aquarius has always held the view that people we support could resolve their problems with support and guidance and that people have the ability to find their own solutions to their problems. Our roles across the organisation include Practitioners and Administrators as well as Team Managers. Find out more at www.aquarius.org.uk