Games & Attractions Manager ( Full Time )
Location: Fun City, St James Road, Dudley ( Onsite )
Overview: Leads the entertainment department at Fun City, overseeing the daily operation of all 9 attractions, including Laser Tag, Batfast, Escape Rooms, and more. This role is responsible for staffing, training, operational performance, and guest satisfaction across all entertainment zones. The Games & Attractions Lead plays a key role in delivering a consistently engaging, safe, and smooth-running experience.
Key Responsibilities:
* Manage daily operations of all 9 attractions
* Recruit, train, and manage games masters and activity hosts
* Implement training and onboarding for entertainment staff
* Oversee equipment maintenance and troubleshooting
* Monitor safety compliance and risk management across all attractions
* Develop staff rotas in coordination with management
* Drive high levels of customer service and staff engagement
* Work closely with marketing and events teams to support group bookings and special experiences
Requirements:
* 2+ years' experience in a leisure, activity, or entertainment venue
* Leadership experience and strong communication skills
* Health and safety awareness
* Ability to lead teams and handle operational escalations calmly
* Passion for entertainment and interactive experiences
What We Offer
* An opportunity to shape and assist in leading a brand-new leisure venue from the ground up
* Competitive salary + performance-based bonus
* 28 days holiday (including Bank Holidays)
* Staff perks, discounts, On-site Gym and development opportunities
* Support from Directors and a passionate ownership team who believe in fun with purpose
Do Not miss the opportunity Apply today
Job Type: Full-time
Work Location: In person
Reference ID: Games & Attractions Manager