Customer Support Advisor
We are seeking a compassionate and customer-focused professional to join our team in Glasgow.
The ideal candidate will be the first point of contact for our customers, funeral directors, and internal teams—providing outstanding service via phone and email.
* Responding to customer and partner enquiries with empathy, clarity, and professionalism is crucial in this role.
This position involves updating funeral plan details, processing changes, and supporting the finance team with administrative tasks and document preparation.
As a key member of our team, you will have the opportunity to make a positive impact on our customers' lives and contribute to a supportive, collaborative workplace environment.
About the Role
Key Responsibilities:
1. First Point of Contact: Providing exceptional customer service via phone and email, responding to enquiries with empathy and professionalism.
2. Funeral Plan Details: Updating and processing changes, ensuring accurate and timely information.
3. Administrative Support: Assisting the finance team with tasks and document preparation.
What We Are Looking For:
* A passionate individual who loves helping others and delivering excellent customer experiences.
* Excellent communication and relationship-building skills.
* Able to work independently and as part of a team.