Administrator South Manchester Salary £25 - £26K DOE Well established Business Excellent opportunity to join this well-established business who are seeking an Administrator to support their busy Planning team. You must be flexible, proactive and willing to learn. As an Administrator your duties will include: * Identify follow up visits and coordinate with field engineering team to ensure timely and efficient completion. * Raise Quotations for service work off the back off engineers’ visits. * Identify and address customer service and complaint issues, escalating as necessary. * Review fault codes and work with field engineering team to troubleshoot and resolve issues. * Monitor all no access visits and coordinate with field engineering team to find solutions. * Generate and analyse engineer utilisation report, identifying opportunities for improvement. * Review unassigned reactive calls and coordinate with field engineering team to ensure timely resolution. * Review cases with no jobs raised and coordinate with field engineering team to ensure all necessary actions are taken. * Update Key customers with regular work in progress reports and participate in update meetings. * Assisting with filing, general office duties and telephone calls etc., to support the wider team. As an Administrator you will have the following key skills: * Good knowledge and experience with Microsoft Word & Excel * Excellent communication skills and phone manner * Ability to work under pressure * Self-motivated * Good organisational skills and attention to detail Administrator | South Manchester | Well established Business | £25 -£26K Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful. By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website