Direct Dispatch Administrator This role sits within our clients Commercial team responsible for managing the day-to-day order processing and customer service of our direct dispatch customers. The DD Administrator will have excellent systems and organisational skills, work effectively in a team environment and have strong problem-solving abilities. Hours: Monday to Friday 8.30am to 4.30pm Pay rate: £13.47ph Responsibilities include: Process and manage customer orders/data requirements through internal business systems and customer portals. Liaising with internal departments to ensure the smooth progress of customer orders. Preparing the operations team for daily dispatch printing labels and dispatch paperwork. Monitoring systems to ensure daily orders have been picked are available to collect when relevant carrier arrive. Respond quickly and effectively to customer enquiries through multiple shared inboxes. Handle incoming calls from internal and external customers. Run daily stock reports for individual customers. Support with the listing of new products, supplying customers with product information via their portals and forms. Summarise Customer Complaint report weekly. Run Outstanding Order report weekly. Monitor Carrier Invoicing. Monitor internal KPIs and report monthly performance. Key Skills/Attributes Experience in sales order administration and customer service. Proficient IT skills including MS Word, Excel, Outlook Analytical, numerically astute. Confident and professional listening, verbal and written communication skills. Excellent organisation skills, handling multiple tasks with a sense of pace and urgency. Must be able to work effectively in a team environment, remaining calm under pressure. Effective time management and problem-solving skills. Professional & self-driven work ethic. To apply: call: 01733 347333. Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)