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Job Title: Subsidence Adjusting Executive
Location: Remote
Salary: Up to £28k
The Opportunity:
An exciting opportunity is available to join an award-winning Subsidence Services Division as a Subsidence Adjusting Executive. Manage domestic and commercial claims from start to finish with full autonomy, supported by a collaborative team and advanced tools. Enjoy a flexible hybrid working model, combining home and occasional office work. If you're passionate about delivering great outcomes independently, this role is for you.
Your Responsibilities Will Include:
* Managing a portfolio of subsidence claims up to an agreed value
* Acting as the primary point of contact for both customers and clients
* Making technical decisions on your cases once training and licensing are complete
* Producing tailored reports and maintaining accurate action plans for each claim
* Ensuring reserve accuracy and driving claims to a timely resolution
* Liaising with suppliers to monitor progress and service quality
* Communicating updates with all stakeholders throughout the claims process
About You – Knowledge and Experience:
* Subsidence Claims Experience: Previous experience managing subsidence-related insurance claims is essential
* Strong Communication Skills: Confident communicator and negotiator, able to explain complex matters clearly and with empathy
* Highly Organised: Capable of prioritising and managing a busy caseload efficiently
* Adaptable: Comfortable working in a fast-paced environment and responding to change
* Customer-Oriented: Proactive, empathetic, and focused on delivering a positive customer journey
* Professional Mindset: Positive, resilient, and open to new technology and process improvement
Skills That Will Be Developed in the Role:
* Comprehensive role-specific training tailored to best practices and system use
* Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification
* Ongoing professional development through access to leading industry resources
What You’ll Get:
* Qualification Support: Funding for CII/CILA certifications
* Pension Scheme: SIPP with up to 6% match
* Life Assurance: Up to 10x salary cover
* Private Medical Insurance: Individual cover, upgradeable to family
* Dental Insurance: Optional individual or family cover
* Employee Assistance Programme: 24/7 confidential support services
* Bike to Work Scheme: Loaned bike and accessories
* Income Protection: 60% salary up to 5 years
* Gym Discounts: Save at 3,700+ gyms
* Travel Insurance: Annual, including winter sports
* Critical Illness Insurance: £25k–£500k, tax-free payout
* Additional Leave Purchase: Buy up to one extra week
* Electric Car Lease: All-inclusive, tax-saving vehicle lease
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