Role: Customer Service Advisor
Duration: 6 months
Location: B37 Chelmsley Wood
Rate: £12.21 - £14.00ph PAYE depending on experience
Start date: Tuesday 6th May
The Customer Contact Centre handles incoming calls and inquiries from various customers, including residents, applicants, and external agencies. These cover a wide range of frontline customer services, including housing, homelessness, rents, and repairs.
A Customer Service Advisor provides a professional, high-quality, and customer-focused service, ensuring all contacts are answered politely and promptly within the agreed service standards. This includes phone calls, emails, voicemails, texts, and other customer inquiries across diverse topics.
You will deliver high-quality service tailored to the individual needs of all customers, aiming to resolve inquiries at the first point of contact whenever possible.
As an effective team member of the Contact Centre, you will contribute to providing excellent service to all customers and clients.
Equal Opportunities Statement
Fusion People is committed to promoting equal opportunities for all, regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business. A wide range of vacancies can be found on our website.
#J-18808-Ljbffr