Provide 2nd line technical ICT to support to all aspects of ICT for MidKent College.
Description: Provide 2nd line technical ICT support for all aspects of ICT for MidKent College.
Key Details:
Application Deadline: 6 October 2025
Department: ICT
Employment Type: Permanent - Full Time
Location: Cross College
Reporting To: Paul Hogben
Compensation: £27,524 - £31,791 / year
This role is 37 hours a week and 52 weeks per year.
Main Responsibilities and Duties:
* Provide desktop, A/V, and site infrastructure support and maintenance in response to logged helpdesk tickets and requests for service.
* Perform troubleshooting of ICT problems using PC remote control services or a visit in person.
* Resolve and/or escalate helpdesk tickets and requests for service, in line with departmental procedures and policies.
* Participate in the production and maintenance of documentation, procedures, and processes for fault resolution, system implementations, training guides, etc.
* Provide support for College administrative systems, including the student records system and payroll system.
* Provide regular updates and feedback to end users regarding the status of helpdesk tickets.
* Provide end-user training in the use of College ICT Systems.
Maintain an up-to-date and accurate Hardware and Software audit and record this in the College asset system.
Application Requirements:
To ensure compliance with safeguarding guidelines, all applicants must complete the application form in full. This includes providing:
* A full employment history from the time you left full-time education, with details of any gaps in employment explained.
* Information on all relevant education and qualifications.
Benefits: MidKent College offers a range of benefits. For more information, please visit our website.
Equal Employment Opportunity: MidKent College is an equal opportunities employer and welcomes applications from all qualified candidates.
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