Job Purpose
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Complete technical compliance tasks supporting the General Packhouse Manager.
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Lead the Quality Control team to ensure all products meet internal and customer standards.
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Monitor and improve production KPIs, focusing on efficiency and reducing packaging waste.
Main Accountabilities
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Complete technical compliance checks on suppliers, customers, and growers.
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Manage external pest control contractors & conduct internal audits according to schedule.
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Investigate customer complaints and product non-conformance issues (root cause analysis).
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Prepare and circulate monthly reports for:
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Quality Service Levels
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CCPM information
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Shelf-life analysis
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Organize yearly calibration arrangements.
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Prepare for management and compliance meetings.
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Carry out GMP and hygiene checks and ensure all compliance, quality assessments, and traceability documentation meet industry standards.
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Support on the production floor when necessary to ensure customer orders are delivered On Time In Full (OTIF).
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Monitor and improve production team efficiency through training, support, and feedback.
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Support the QA team and Line Leaders to reduce packaging waste.
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Collaborate closely with the Planning & Packing Manager to build an effective, high-performing team.
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Maintain excellent hygiene standards throughout the facility by ensuring all staff comply with company policies, procedures, and Health & Safety rules.
Knowledge & Skills Required
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Positive “can-do” attitude with flexibility and initiative.
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Understanding of fresh produce or food manufacturing specifications with experience in efficiency monitoring (LEAN qualification preferred).
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Strong interpersonal, written, and verbal communication skills.
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Proficiency in Excel and strong organizational/time management skills.
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Level 2 Hygiene and Food Safety Awareness, Level 2 HACCP certification.
Key Performance Indicators (KPIs)
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Continuous improvement in KPI results.
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All QA paperwork completed On Time In Full (OTIF).
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Zero rejections linked to quality or labeling errors.
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Intake issues identified and reported immediately