Job Description
Customer Success Manager – AI MarTech (Retail / Ecommerce)
About the company
* AI-driven SaaS marketing technology start-up, reinventing how ecommerce teams create and manage product content at enterprise scale
* Platform uses advanced AI agents to optimise product titles, descriptions and metadata across large catalogues
* Trusted by leading retailers including M&S, Argos and OnCloud to improve discoverability and performance across traditional search and emerging AI-led search environments
* Series A, venture-backed and scaling fast, with a product-led approach and a lean, high-performance culture
About the role
* Own a portfolio of ~20–30 mid-market and enterprise retail/ecommerce customers
* End-to-end responsibility for onboarding, adoption, value delivery, renewals and expansion
* Manage a book of business of ~£500k–£1m, with clear opportunity to grow this significantly
* Maintain urgency post-sale and re-engage accounts where momentum has dropped
* Act consultatively, helping customers embed AI into content, SEO and merchandising workflows
Your previous experience
1. 4+ years’ experience in B2B SaaS Customer Success or Account Management, managing mid-market and enterprise reta...