Are you a people person who thrives on making a difference? Do you love creating positive, memorable experiences for others? If so, you could be the welcoming face and go-to problem solver for our students as a Student Supporter
At Malvern International, we're not just an English language school; we're a home away from home for students from around the globe. Join us in shaping a fun, inclusive, and enriching environment where every student's experience is exceptional.
No previous experience in this exact role? No problem We're keen to train the right person who brings enthusiasm, a great attitude, and a willingness to learn.
What You'll Do:
* Be the Ultimate Host: Greet students, agents, and visitors with a warm smile and help them feel at ease from day one.
* Make Their Day: Answer questions, resolve complaints, and assist with all aspects of their stay.
* Keep Things Running Smoothly: Monitor reception, welfare, social programs, and study centre operations to deliver a high level of student satisfaction.
* Create Lasting Impressions: Maintain a welcoming, safe, and spotless centre that's brimming with positive vibes.
* Drive Success: Work with our teams to boost sales, auxiliary revenue, and student enrolments.
* Be Social: Promote the school's activities and programs on social media.
* Stay Connected: Provide up-to-date information to students through emails, WhatsApp, and CRM platforms.
* Support Our Students' Welfare: Offer an extra layer of care, especially for under-18 students, ensuring they feel safe and supported.
* Answer the Call: Take turns managing the emergency phone on weekends to assist students and providers when needed.
What You Bring:
* A natural flair for customer service—friendly, professional, and calm under pressure.
* Stellar communication skills in English (bonus points if you can wow us in other languages like Arabic, Portuguese, or Taiwanese).
* Commercial savvy with a knack for boosting sales and keeping things profitable.
* Superb organisation and multitasking skills, with an eagle eye for details.
* A team-player attitude and enthusiasm for making every moment count.
* You don't need to be a tech-wiz, but your IT skills need to be solid, with proficiency in using Microsoft Office, email systems, and databases.
Bonus Superpowers (Not Essential, but Amazing):
* Experience or training in welfare or customer services.
* A passion for international education and understanding of EFL (English as a Foreign Language).
Why You'll Love Working Here:
* A chance to work in a vibrant, multicultural environment with a team that feels like family.
* The opportunity to genuinely impact students' lives while growing your skills and career.
* Fun & Inclusive Atmosphere: From team socials to cultural celebrations, every day offers something unique and exciting to be part of.
* Career Growth: This is an excellent entry-level opportunity with a company that values internal promotion and is dedicated to helping you grow and advance your career
Important Details:
This role includes occasional evening and weekend work (on a rota basis). Enhanced DBS clearance is required.
This job specification is not exhaustive and may involve the fulfilment of other duties as deemed required by the organisation. Some Supporters might have specifications attached to their roles, such as Accommodation, Social Program, Welfare, etc. Should this be the case, this job description will be updated accordingly
Ready to Create Lasting Memories?
If you're ready to dive into a role where no two days are the same and your energy, ideas, and passion will make all the difference, we'd love to hear from you
Malvern International Plc is proud to be an equal opportunities employer.
Join us in making the student journey extraordinary—apply now
Job Type: Permanent
Pay: £28,808.00 per year
Benefits:
* Additional leave
* Company events
* Cycle to work scheme
* Health & wellbeing programme
Work authorisation:
* United Kingdom (required)
Work Location: In person