Overview
We are seeking an Account Manager to join our department store in Fenwick Bentalls Kingston, tasked with overseeing the Creed Fragrance division. This role focuses on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. This is a full-time role (5 days, 37.5 hours per week).
Responsibilities
* Product Knowledge and Team Leadership
o Develop a comprehensive understanding of Creed Fragrances and ensure the team is equally knowledgeable.
o Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
* Sales Excellence and Stock Management
o Strategically achieve sales targets and maintain optimal stock levels.
o Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
o Uphold impeccable standards of visual merchandising at the fragrance counter.
* Relationship Management
o Cultivate and maintain strong relationships with stakeholders, internally and externally.
o Collaborate with external agencies to execute promotional activities effectively.
* Compliance and Administration
o Ensure adherence to company policies and streamline administrative processes for efficiency.
* Market Awareness
o Stay informed about industry trends and provide strategic insights to enhance business performance.
* Communication and Reporting
o Maintain transparent communication channels with superiors and stakeholders.
o Provide regular reports on sales performance and relevant activities.
* Leadership and Motivation
o Exemplify positive leadership qualities and promptly address challenges within the team.
o Clearly communicate expectations and provide ongoing support and guidance.
* Promotional Activities
o Identify and capitalise on promotional opportunities to maximise brand visibility and sales.
o Collaborate with relevant parties to ensure the success of promotional initiatives.
* Proven Track Record
o Proven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.
o Exceptional leadership abilities and effective team management skills.
o Extensive knowledge of luxury products, with a focus on fragrances.
o Demonstrate ability to exceed sales targets and drive business growth.
o Strong organisational skills and proficiency in administrative tasks.
o Familiarity with retail industry regulations and compliance standards.
About the Brand
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
Qualifications
* Proven experience in retail sales and management, particularly within the luxury fragrance or beauty sector.
* Exceptional leadership abilities and effective team management skills.
* Extensive knowledge of luxury products, with a focus on fragrances.
* Demonstrated ability to exceed sales targets and drive business growth.
* Strong organisational skills and proficiency in administrative tasks.
* Familiarity with retail industry regulations and compliance standards.
Benefits
* 32 days paid annual leave (pro rata for part-time employees)
* Monthly competitive commission structure
* Extra day off for your birthday
* Product allocation with discounted rate
* Clothing allowance
* Contribution into company pension
* Career progression & Training
* Length of service rewards
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