Responsibilities
* Ensure compliance with the end-to-end scheduling process.
* Ensure that work is planned far enough in advance so it does not need to be rearranged, and the work placed on hold
* Liaise with building occupants to coordinate access to areas as part of the work scheduling process
* Have the knowledge to know the labour / contractor resource required to complete the relevant work order
* Ensure any work orders are closed in the maintenance system in a timely manner and in line with any SLAs
* Support with the end-to-end change control process where required
* Associated paperwork is effectively managed
* Ensure that the backlog is always kept to a minimum
* Proactively report any data inaccuracies to the data system expert for correcting
* Proactively report any labour resource issues to the relevant supervisor
* Ensure all corrective and reactive work orders are managed and subcontractors are scheduled in accordance with the other schedulers in the team
* Support your scheduling buddy and cover them in periods of absence (note: you may not take annual leave at the same time)
* Coordinate, plan and track all activities feeding into the maintenance planning system for all planned and corrective activities in a timely manner such that events do not go overdue
* Request quotes for any corrective and remedial works
* Work with the Mitie Site Finance Lead to close out chargeable work orders / quotes
* Maintain a structured filing system within the logbook structure, including purchase orders, qualifications, SLAs, and maintenance and remedial reports
* Support maintaining the Critical Spares register
* Support maintaining the Mitie technical equipment register
* Complete all paperwork required for EWP's relating to engineering activities
What we are looking for
* Reliable and ability to get on with others, with excellent verbal reasoning skills
* Experience of daily interaction and workload management of field engineers
* Co-ordination and Planning skills - excellent organisational skills and ability to prioritise workload
* Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties
* Customer Care - Capable of delivering results and meeting customer expectations
* Commercially aware with a clear focus on high quality and control of cost
* Self-motivated, tenacious and result-oriented with a positive outlook
* Calm under pressure
* Assertive
* Understanding and experience of working in a heavily regulated environment
* Experience of working in a challenging and fast-paced environment
* Strong planning and organisational skills
* Microsoft Intermediate Excel skills
* Understand of a CAFM system, such as EAM, MERP, SAP, Maximo
* Relevant experience in a Planning role using business in-house systems together with Microsoft packages
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