We are looking for an enthusiastic and experienced Restaurant Supervisor to join our wonderful F&B Team. This is a full-time, permanent position based on an average 40 hours a week. Availability to work mornings, evenings and weekends is essential.
We offer a competitive salary of £13.76 per hour plus gratuities* and excellent employee benefits.
*Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.
The Restaurant Supervisor will support the Restaurant Manager with the day-to-day running of the F&B operation, ensure the smooth delivery of services and create an exceptional and memorable food and beverage experience for our guests.
Your Key Responsibilities:
* You will be responsible for the smooth running of the daily F&B operations at SCHLOSS Roxburghe
* To work as part of a team, supporting and helping each other with developing and operating all aspects of the business.
* You will assist with leading and inspiring the restaurant team to exceed in their roles, through guidance, training and setting an example.
* You will deliver a memorable food and beverage experience for our guests, assisting them with menu choices in an informative and enthusiastic way.
* Lead daily briefings to ensure all relevant information is shared.
* You will maintain the highest standards of service, room preparation and presentation throughout Charlie's restaurant.
* Maintain sufficient manning for each shift, reviewing regularly during peak occupancy levels.
* Constant review of MEDALLIA feedback while implementing fast actions to improve guest satisfaction.
* You will maintain consistent and effective communication with all departments to ensure the smooth running of the breakfast restaurant service.
* Be confident in and control cash handling and cash up procedures in line with policies and procedure, ensuring that any queries are rectified with accounts in a timely manner.
* Proficiently up sell and encourage other team members to do the same at every opportunity.
* You will ensure quality standards with respect to food, beverage and customer service are consistent and delivered daily.
* You will actively manage on the floor while building a rapport with colleagues and guests.
* You will manage guest recovery situations promptly and effectively and communicate updates.
* Support management with stock takes, organisation and counting.
* You will contribute to ideas and initiatives to develop our quality of service and increase revenue in the department.
* Support with training of new team members.
* You will give regular feedback and recognition to team members.
Your Knowledge & Capabilities:
* You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships.
* You are incredibly motivated and take pride in your work.
* You have a passion for and understanding of 5-star hospitality and delivering exceptional guest service.
* You have strong organisational and leadership qualities.
* You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels.
* You are confident in handling guest complaints.
* You can work well under pressure in a fast paced and changing environment.
Proven Experience/Qualifications:
* Minimum of 2-years' experience in Food & Beverage or the hospitality industry
* Previous experience in a supervisory role essential.
* Previous experience of events and banqueting desirable.
* Experience, knowledge and understanding in the luxury hospitality industry.
Your Employee Benefits:
* 30 days paid holiday after 1 year of service
* 50% discount on food & beverage
* 30% discount in our Pro Shop
* Free meals whilst on shift
* Free golf membership
* Free on-site parking
* Recommend a friend scheme
* Gym membership discount
* Quarterly recognition programme
* Hotel stay discounts with Hyatt Destination Hotels
* Hotel stay discounts at our sister properties including Ibiza, Sardinia and New York
* Access to exclusive perks, offers, and discounts on our colleague platform
* LifeWorks employee assistance program
* Access to wellbeing articles, podcasts, tools and resources
Job Types: Full-time, Permanent
Pay: £13.76 per hour
Benefits:
* Discounted or free food
* On-site parking
Ability to commute/relocate:
* Kelso TD5 8JZ: reliably commute or plan to relocate before starting work (required)
Experience:
* Hospitality: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person