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Recruitment Specialist | Hospitality Sector | Passionate About Attracting Top Talent | Multi Michelin Star Background | Building Exceptional Teams…
Join our esteemed team at Coppa Club as a Reception Manager and lead our front desk team in providing exceptional service to our guests.
Why us?
· Referral scheme of up to £2000!! So spread the word.
· WageStream – track, stream, save & learn with your hard earned ££££.
· 50% discount on food and soft drinks across all our brands.
· Long service rewards including increased holiday and access to private healthcare.
· Discounted room rates at our award-winning hotels
· 50% off Private Event Space hires.
· Mental Health & Legal Guidance.
· Financial Support & Advice.
· Access to a wide range of discounts from well-known brands.
· Access to our Enrichment Days & Events Calendar.
· Apprenticeship Programmes tailored to YOU.
Why you?
· Leadership: Proven experience in a supervisory or managerial role, preferably in the hospitality industry.
· Customer Service: A passion for providing excellent service and ensuring guest satisfaction.
· Communication: Strong interpersonal and communication skills, both in person and over the phone.
· Problem-Solving: Ability to handle various situations calmly and effectively, resolving issues as they arise.
· Organization: Excellent organizational skills with the ability to prioritize tasks and manage time effectively.
The Role:
· Team Management: Lead and manage the front desk team, providing guidance, training, and support as needed.
· Guest Service: Ensure the delivery of exceptional guest service at all times, handling inquiries, requests, and complaints promptly and professionally.
· Reservation Management: Oversee reservation procedures, ensuring accuracy and efficiency in booking processes.
· Financial Management: Monitor front desk operations, including cash handling, billing, and payment processing, to ensure accuracy and compliance with hotel policies.
· Reporting: Prepare daily reports on occupancy, revenue, and other front desk metrics, providing insights and recommendations for improvement.
· Collaboration: Work closely with other departments to ensure seamless coordination and communication, contributing to the overall success of the hotel.
Please note: Rezlynx experience is a must for this role.
Ready to lead our front desk team to excellence? Apply now and join us in providing unforgettable experiences for our guests!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Hospitality
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