Deputy Care Operations Manager (Keynsham)
* Support and transport vulnerable service users as part of a team.
* Attend the office within one hour during on-call shifts.
* Maintain an Enhanced DBS (organized and paid for during induction).
* Provide a professional and caring service for all patients.
* Prioritize patient safety at all times and adhere to safe systems of work.
* Support patient care during assessments in line with the Mental Health Act.
* Use company vehicles and equipment safely, prepare required paperwork, and drive locally and nationally.
Main duties of the job
Key Skills:
* Valid UK manual driving license for at least 1 year.
* Over 21 years old due to insurance requirements.
* Passion for working in a fast-paced environment.
* Reliable, adaptable, and able to work under pressure.
* Good written and verbal communication skills.
In return, we offer:
* Full training including patient care, transport, de-escalation, physical intervention, handcuff training, and First Aid. NVQs available.
* Company pension.
* Refer a friend scheme.
* Health Care Cash plan after 6 months' probation.
* Employee Assistance Programme.
This is a full-time role with a 46.25-hour contract on a 4 on 4 off rolling shift pattern, alternating between days and nights.
Work times may change with notice; flexibility is required due to patient care needs.
Pay is at a blended rate of £14.09 per hour, with annual remuneration starting from £33,896.20 based on expected hours.
* Over-runs paid at £22 per hour.
* Enhanced pay of £1.20/hour for work at mental health safety places and bed watch activities.
* Shift pay enhancements of £1.75/hour for call-ins or overtime shifts.
About us
Founded in 2012, we specialize in secure patient transport and continue to grow. Our core values are Patient First, Respect, Openness, Unity, and Determination. We partner with NHS trusts and private clients, and are part of the Restraint Reduction Network (RRN).
We are proud to be the first UK secure patient transport company to achieve high standards of RRN training and care, celebrating 10 years in business in November 2023. Our growth spans across the UK, including some international transfers, and we are committed to providing excellent service 365 days a year.
Job responsibilities
* Enforce health & safety standards daily to ensure legislative compliance.
* Model quality patient care, uphold company values, policies, and procedures.
* Maintain a professional code of conduct and promote a respectful, professional environment.
* Monitor and improve patient care standards and foster a learning culture.
* Recruit, induct, develop, and retain team members.
* Motivate and communicate effectively with the team, providing coaching and support.
* Identify development needs and manage performance issues.
* Manage electronic data systems and resolve related issues promptly.
* Balance administrative duties with patient transition needs.
* Engage in continuous professional development and reflective practice.
* Achieve business KPIs and objectives.
* Maintain vehicle standards to the highest level.
* Support company initiatives and adapt to change.
* Manage rotas to optimize productivity and care standards.
* Use reports and data for decision-making, including timesheet approvals.
* Support teams during on-call periods.
* Develop business opportunities through networking and relationships.
* Uphold the SCUK brand and standards.
* Collaborate with departments for effective operations and compliance.
* Ensure all activities comply with legislation.
* Perform any other reasonable duties as required.
Person Specification
Experience
* Valid UK manual driving license for at least 1 year.
* Experience in the care sector.
Disclosure and Barring Service Check
This role requires a Disclosure and Barring Service check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
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