Join Us as a Fostering Engagement Officer!
Contract: Full-Time - Permanent
Location: Bromsgrove
Salary: Up to £24,000 depending on experience
Benefits: 30 days' Annual Leave (increasing to 35 days with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme & Free On-Site Parking
About Us
Welcome to Polaris, one of the UK's leading communities of children's service providers! For over 30 years, we've been passionately transforming the lives of young people through our independent fostering and adoption agencies, as well as our Education, Residential, and Leaving Care services. Our nurturing community is dedicated to achieving the best outcomes for every child in our care. We believe in the potential of our children, families, and staff, and we’re excited about their futures!
What We Are Looking For
Are you a highly motivated individual with a passion for making a difference? We’re on the lookout for a Fostering Engagement Officer to join our dynamic Enquiries Team!
In this vital role, you’ll be the friendly voice guiding individuals interested in becoming foster carers. Your confident telephone manner and enthusiasm will help you connect with potential carers through calls and live chat.
As an excellent communicator, you’ll remain calm and professional under pressure, listening attentively to understand individuals' needs and building strong relationships. Your self-motivation and vibrant approach will empower you to identify opportunities, create effective solutions, and ensure every individual feels supported and valued.
Role Responsibilities
* Respond to all enquiries while building rapport with potential foster carers.
* Make proactive outbound contact via phone calls, emails, and texts to engage applicants.
* Conduct initial screening calls and highlight applicants' transferable skills.
* Guide applicants through the benefits of fostering with the Polaris Group and support them through the initial steps of the recruitment process.
* Provide further information when requested and respond to queries promptly.
* Build strong, trusting relationships through empathetic and supportive communication.
* Navigate sensitive topics and challenging conversations with professionalism and care.
* Promote virtual information events and monitor attendance.
* Maintain accurate and up-to-date records on the CRM system.
* Complete daily administrative tasks to support the enquiries and recruitment team.
* Multi-task and prioritize workload effectively in a fast-paced environment.
* Work flexibly to meet business needs, including one evening per week.
* Prior knowledge of fostering and the standard foster carer recruitment process is a plus.
* Experience in a customer service environment is advantageous.
Why Join Us?
At Polaris, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff to share this commitment. We are an Equal Opportunities employer, and the successful applicant will be subject to a DBS check.
Ready to make a difference? We can’t wait to hear from you!
Note: We reserve the right to withdraw this advert without notification.