Job Title: Operational Support Officer Salary: £24,200 - £24,584 per annum 35 Hours per Week Location: Hybrid - Pershore / Wildwood and Remote Team: Business Systems and Management Information Fixed Term Contract until 31st March 2027 The Role: An exciting opportunity to join our system support team to support core systems (e.g. Capita One, Liquidlogic, Synergy, Children's Services Portal) in operation across Worcestershire Children's Services, Partners and Educational Settings. To coordinate the data exchange process with Educational Settings, to ensure regular collection of data to support Worcestershire Children's Services and to undertake associated tasks linked to data exchange i.e. data cleansing. To liaise with IT colleagues as appropriate in order to support data systems. To coordinate the data exchange process with schools, DfE and partners and to provide help and advice on all aspects of data exchange. Management and administration of access rights; for example setting up accounts and password re-sets. Support upgrades to core systems; testing that processes work as expected. To gain expert knowledge on the operation of core Worcestershire Children's Services systems to provide help and advice to users. To manage and respond to queries on the support desk telephone and email. General system administration. For further information please contact: awilloughby@worcestershire.gov.uk / ewitt@worcestershire.gov.uk Benefits: You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage Worcestershire County Council - Why work for us? Children's Workforce Academy Some of these offers include: Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know! Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government. Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation. Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible. Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents. Application Closing Date: 06/10/2025 Anticipated Interview Date: 15/10/2025 & 17/10/2025 Attached documents JDPS WCC template OSO v0.1.pdf