Job Title: Customer Care Coordinator (Freelance) - Housebuilding
Location: Warrington
Contract Type: Freelance / Self-Employed
Industry: Residential Housebuilding / Construction
About the Role
We are seeking an experienced Customer Care Coordinator to support our customer service operations within a busy residential housebuilding environment. Working on a freelance basis, you will act as the key point of contact for homeowners after legal completion, ensuring that any defects, queries, or concerns are managed efficiently and professionally.
This role requires strong organisational skills, excellent communication, and experience coordinating subcontractors to resolve aftercare issues in new-build homes.
Key Responsibilities
1. Act as the primary point of contact for homeowners regarding aftercare and defect issues.
2. Log and manage customer queries using internal systems or spreadsheets.
3. Coordinate and schedule subcontractors and site teams to carry out remedial wo...