Rate: £25.00 - £30.00 per hour Depending on Experience
Location: Birmingham (Hybrid Work Pattern)
Contract Type: Initial 6-month contract with potential to go permanent
Hays is proud to support a major transformation programme within a local council's Customer Services team. We are looking for a Senior Business Analyst to lead high-impact projects focused on service improvement and cost savings across the organisation. This is a unique opportunity to shape the future of public service delivery in Birmingham, working at the heart of customer service transformation and enterprise-scale change.
About the Role:
As the Senior Business Analyst, you will:
* Lead the analysis of complex, multi-layered programmes and projects.
* Translate user and business needs into actionable transformation objectives.
* Own key stakeholder relationships and act as the go-to expert for business analysis.
* Build and lead a thriving business analysis community, setting standards and mentoring others.
* Champion user-centred design and agile delivery across multiple product teams.
Key Responsibilities:
* Develop and lead the business analyst community, setting professional standards and supporting development.
* Work with senior leaders to define transformation goals and map service redesigns.
* Conduct in-depth analysis across complex business areas to inform service improvements.
* Use data and evidence to guide decision-making and ensure services are accessible and effective.
* Lead the business analysis of high-risk, interdependent products and services.
* Coach senior stakeholders on digital transformation and agile methodologies.
What You'll Bring:
* Deep knowledge of product methodologies, service design, and user-centred design principles.
* Strong understanding of agile ways of working and software development practices.
* Expertise in data-driven decision-making, experimentation, and innovation techniques.
* Excellent communication, influencing, and stakeholder management skills.
* A solid grasp of modern technology and how to apply it in a public sector context.
* Proven experience leading digital transformation initiatives.
Send your updated CV now to be part of a transformative programme that's shaping the future of community services.
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