Job Description
JOB PURPOSE
This is a visible and senior management role responsible for the overall operations of properties, including developing business plans based on key information such as conservation management and visitor research. The post holder will ensure these plans support financial performance, visitor experience, conservation, reputation, and maintenance. The role reports to the Regional Director for the North East region.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
* Graduate or equivalent; qualification in business management (e.g., MBA) is essential.
* Full, clean UK driving license is essential.
* Criminal records check and clearance (Disclosure Scotland) are essential.
Experience
* Extensive experience managing large visitor attractions.
* Experience in property management with a focus on customer service and trading (retail, hospitality, leisure).
* Responsibility for operating revenue budgets.
* Significant team management, mentoring, and coaching experience; formal operational management training is desirable.
* Proven experience in business development and planning, including revenue growth, partnerships, new trading concepts, and change management.
* Effective stakeholder management experience, including with media and local government.
* Line management experience of staff, including supervisory roles.
* Experience managing Health and Safety in the workplace; formal training or development in this area is desirable.
* Experience in marketing and promotional planning or participation is desirable.
Desirable
* Heritage sector experience is highly desirable.
* Experience managing single or multiple sites with landscapes, conservation, environment, or estate management focus.
DIMENSIONS AND SCOPE OF JOB
People Management
* Leads a team of Visitor Services Staff, Gardeners, and volunteers.
Finance Management
* Responsible for Haddo House, Drum Castle, and Pitmedden Garden budgets, managing £849k income and £1.7m expenditure.
* Budgeted retail turnover for 2023 is £80k and catering turnover is £320k.
Tools / equipment / systems
* Access to laptops, mobile phones, and IT systems such as Intranet, SharePoint, and EPOS.
Key Performance indicators and targets
* Delivery of the Property Annual Operating Plan aligned with regional and organizational strategies.
* Project management.
* Financial management including budgeting and forecasting.
* Engagement and development of stakeholder relationships.
* Day-to-day Health & Safety and Environmental Health management.
* Staff induction, motivation, development, and performance management.
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