Join to apply for the LUSH - Store Manager role at Frenchgate Shopping Centre
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
The role
As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will have the autonomy to build a team that shares your passion for creating memorable interactions with our customers, foster an environment where every visit is more than a transaction, and build strong connections within the local community.
Key responsibilities
* Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
* Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
* Ensure the shop is well‑stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
* Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
* Recruit, train, and develop a diverse and talented team, ensuring they are well‑prepared to meet sales and service goals.
* Foster a positive work environment through effective communication, regular team check‑ins, and promoting work‑life balance.
* Plan and implement in‑store and external events, collaborating with the PR team to enhance the shop’s visibility and attract new customers.
* Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop’s unique needs.
* Promote safety and well‑being within the team, ensuring a secure work environment and access to support resources.
* Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities.
Skills, knowledge & expertise
* Customer Service – a genuine passion for delivering exceptional customer service and leading by example.
* Management Skills – able to navigate difficult conversations and balance the needs of the business with team morale.
* Teamwork – consistently leading by example on the shop floor and working with your team to achieve top box goals.
* Communication – strong verbal communication skills to share business messages throughout the store and with external partners.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Discretionary and profit‑based bonus
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
* Financial childcare support on return to work*
* Flexible working
* We’re 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and sharing in the rewards of success when the company is doing well.
* Tailored gender‑affirming care*
Contract & Employment
Contract type: Temporary
Employment type: Full time
Contract hours: 32‑40 hours per week
Vacancy: Store Manager
Interview dates: 27th – 29th August (TBC)
This contract is a 12 month temporary position.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Privacy & data
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice.
About Lush
Since 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over‑packaging by developing products that can be sold ‘naked’ to the customer without any packaging. Lush currently operates in 52 countries with 928 global shops, wholly owned and employee‑owned. Lush is 10% employee‑owned since 2017 and our people are the heart and soul of our business.
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