Job Description
CRM Consultant
Salary: £45,000
Hybrid Coventry
Full-time (37.5 hours)
Make technology work for organisations that make a difference.
Our client is a specialist consultancy helping organisations get real, long-term value from their technology.
They are expanding their CRM team and looking for someone who can blend technical thinking with analytical rigour and strong client-facing skills.
If you enjoy solving complex process problems, designing elegant CRM solutions, and guiding clients through change, youll fit right in.
The Role
Youll join their dedicated CRM team, working across the full implementation lifecycle discovery, design, configuration, testing, training and ongoing support. Youll act as the central point of contact for clients, ensuring each project feels clear, well-managed and in safe hands.
Youll be responsible for:
1. Leading CRM implementation projects from discovery to roll-out.
2. Acting as the primary client-facing representative throughout the project.
3. Interviewing client teams and mapping their processes, requirements and data.
4. Translating real-world needs into CRM functionality and improved processes.
5. Designing CRM solutions and related tools to meet client go...