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Job Description
Working in partnership with all areas of the business to deliver the smooth and effective day-to-day running of the site-based Security Control room. To keep the Security Site Manager/Supervisor informed of incidents, and to ensure that agreed levels of service and contractual requirements are achieved as a minimum.
Responsible for the cohesive delivery of security-related incident response, acting as the heart of the Centre for all operational responses to incidents.
This position involves effectively managing responses to all incidents in the centre, leading by example, and ensuring a superb guest experience consistently.
You will work closely with our Security, Housekeeping, and M&E departments in incident management, being the first point of contact for stakeholders such as guests, Brand Partners, businesses, and contractors.
Main Duties
1. Coordinate team responses to incidents reported in the control room.
2. Ensure all critical alarms are actioned promptly.
3. Maintain key control room functions using available technology to keep the building secure and note suspicious activity per standard procedures.
4. Report and record incidents promptly and efficiently within guidelines.
5. Escalate incidents to Emergency Services as needed, recording all in the MERLIN platform.
6. Assist in preventing unauthorized access/egress through Service Yards.
7. Maintain procedures for the removal of goods.
8. Conduct premises patrols using CCTV, noting results in the patrol book, and promote a proactive work ethic and good morale.
9. Ensure full compliance with site policies and procedures.
10. Monitor access and egress, respond to breaches, and maintain emergency systems.
11. Administer keys, radio equipment, BWV, and assist with access card production.
12. Gather and utilize intelligence from police and other sources, maintaining security updates.
13. Maintain integrity of security systems.
14. Ensure removal of goods and permit procedures are followed.
15. Comply with data protection guidelines regarding personal and confidential information.
16. Answer incoming calls timely, including switchboard after hours.
17. Keep the work area clean and tidy.
18. Refer queries to the supervisor on shift.
19. Secure security cards and complete filing during the day.
Candidate Requirements
* Good communication skills, both written and oral.
* Ability to operate under pressure.
* Excellent time management and attention to detail.
* Proactive and professional approach to security.
* Ability to work independently and as part of a team.
* Knowledge of health and safety legislation.
* Previous experience preferred but not essential.
* CCTV SIA Licence.
We offer a flexible benefits scheme, including virtual GP services, financial wellbeing assistance, a benefits platform for customization, high street discounts, cycle-to-work scheme, life cover, savings schemes, and employee recognition programs.
We are committed to an inclusive recruitment process. If you require reasonable adjustments during recruitment due to a disability or long-term condition, please contact us at the provided email address.
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