Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
Aim of the role:
The expectation of this post holder will be to support their team, department and organisation to achieve the Trust’s Values in their day to day work. These are :
●We are kind
●We are respectful
●We work together with our communities
Main duties of the job
The post holder will achieve this by:Working within NELFT TT and focus on the mental health promotion element through community education and engagement. This is an opportunity for the post holder to be creative and proactive in engaging with the local community.
The post holder will make a vital contribution to the overall access target for the service.
The post holder will facilitate the organising and running of large psycho-educational groups within various community settings thus increasing access to evidence based psychological interventions across our communities. The post holder will also focus on building community relationships through promotional and outreach work.
Working for our organisation
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High-Cost Area Supplement
This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,714 and a maximum payment of £5,941) pro rata for part time staff.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Detailed job description and main responsibilities
Key Responsibilities:
1.To be responsible for providing accurate records of information required by the Trust for Audit purposes
2.To undertake administrative duties related to clients who are engaging in the community engagement initiatives of the service
3.To maintain a calendar of engagement and wellbeing activities, including planning or supporting outreach activities, health promotion and engaging hard to reach communities in dialogue about mental health and talking therapies .
4.To participate in service development programmes within the team.
5.To ensure effective risk management at team level by accident/incident reporting, ensuring support from clinicians with assessing and controlling risk and reporting risk to supervisor/senior clinicians.
6.Work as part of the TT team to help facilitate mental health care in a primary care setting, and improve access to mental health services.
7.Assist in increasing the number of individuals accessing the service in TT.
8.Support the development of mental health promotional materials including interactive workshops to engage with ‘hard to reach’ communities.
9.Participate in the running of workshops/groups, alongside qualified IAPT staff, run within various settings within the community across the geographical area.
10.Develop partnerships with various services and organisation including non-mental health services ( Schools, Youth Clubs, Housing Association, and community groups etc)
11.Produce appropriate materials ( culturally) for group activities, mental health promotion and delivery of workshops.
12.Organise events, workshops and interactive sessions for the local community in appropriate settings.
13.Attend events, meetings and public places in promoting the service.
14.Support the development and co-ordinate service user engagement within Talking Therapies
15.Collate feedback from patients and client on an annual basis for service improvements.
16.Improve knowledge of mental health services for primary care staff, by developing information resources and improving access to this information.
17.Assist in the development of working relationships between mental health service providers in the voluntary and statutory sector as part of integrated service provision.
18.Undertake clinical audit and research activities as required, under the guidance of senior staff.
19.Provide and receive sensitive, distressing and emotional information in relation to mental health issues to clients and relatives or carers.
20.Communicate across language and cultural barriers.
21.Maintain an active awareness of service level targets, adhering to an agreed activity contract. Understanding the necessity of target driven work.
22.Develop community engagement material, information leaflets and other mental health resources as appropriate, and promote the use of these in the specific practices covered.
23.Build up and maintain supportive relationships with the voluntary sector and user led groups.
24.Participate in mental health promotion.
25.Operate at all times from an inclusive values base which promotes recovery and recognises and respects diversity.
26.All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public.
27.All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies.
28.It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
Leadership
1.To facilitate the development of a positive and “supportive” team culture by taking responsibility for dealing effectively with potential conflict.
2.To participate in the audit process, linking in with clinical governance agenda.
Clinical Skills
1.To work with qualified staff to run psychoeducational and promotional group sessions in the community.
2.To be able, with the support of qualified staff, to identify possible risk issues and report these as appropriate. To support qualified staff in engaging clients in development and implementation of safety plans.
3.To be able to support clients to refer to Talking Therapies or signposting to the right service.
Computer/Administration
1.To be computer literate and encourage implementation of the Trust’s IM&T Strategy.
2.To ensure accurate recording of actions, and updating patient’s records on PCmis, maintaining confidentiality at all times.
3.To take part, and assist, in the planning and administration relating to day to day running of the community engagement programme.
4.To take part in audit processes and to support the team in ensuring accurate data-entry.
5.To use MS Teams and MS Streams on daily basis for communication with remote team
6.To attend the team business meeting regularly.
Communication
1.To have a range of knowledge in approaches to communicating and managing patient care.
2.To be able to effectively communicate with colleagues, peers, senior managers and clinical leads within the Trust and with wider stakeholders.
3.To be able to communicate complex patient and service related information facilitating positive outcomes and ensuring collaborative working with stakeholders across the NEL ICS region.
4.To make referrals according to client need and signpost as appropriate.
5.Participate in the review and development of clinical policies and identifies improvements to service provision.
Training
1.To undertake, and assist in, the planning of own mandatory training and e-learning.
2.To undertake a regular appraisal, developing a personal development plan that includes clinical competences reflecting the health needs of the local population and relates to Trust strategy.
3.To support training as part of the role including changes to professional development and implementation of new policies and guidelines.
4.To attend relevant internal teaching programmes and events within the Trust.
5.To meet regularly with a line manager for the purpose of discussion of clinical/case matters, professional support, and advice.
6.To attend Team and Service Development events.
7.To undertake continuing professional development activities, agreed through the annual appraisal, by various methods, attending training events, study and research.
Specific Tasks directly related to the post:
To build good knowledge of the different communities in the borough and develop relationships with them in order to promote Talking Therapies.
Person specification
Essential & Desirable
Essential criteria
1. • Putting people first • Prioritising quality • Being progressive, innovative, and continually improve • Being professional and honest • Promoting what is possible, independence, opportunity, and choice
Desirable criteria
2. An awareness of NHS Plan. National Service Frameworks and clinical governance priorities
Essential & Desirable
Essential criteria
3. A degree in psychology with additional graduate membership of BPS OR a diploma or degree in marketing, communications or relevant discipline
Desirable criteria
4. Skills in, and awareness of, the use of PCmis and relevant to health promotion and marketing programmes
Essential & Desirable
Essential criteria
5. The ability to communicate clearly and with empathy with a wide variety of clients, fellow professionals, and the general public
Desirable criteria
6. Experience of working in an administrative capacity which involved communication with members of the public.
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
7. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
8. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
9. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
10. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.